Shipping & Returns

Shipping

Please allow 3-5 business days for delivery of your order.

Orders tracking
You will receive an email notification when your order leaves our warehouse. That email includes also a tracking number.

Easy Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


If you need to return an item, submit a return request by logging into your customer account, find the order you wish to return and click the 
Return Items? link.  If you checked out as a guest or need additional help, please Contact Us with your order number and details about the product you would like to return. 

*NOTE: Route Package Protection cannot be refunded. 

Warranty
Knapper products are guaranteed against any manufacturing defect or any malfunction occurring during use, for a reasonable period of time considering the typical usage of the product. Contact customer service for any question or to file a warranty claim.
 
Customer service
For any question, please contact us at shagan@knapper.com or by phone at 724-516-4035.